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How to order


Placing your order with Clinidirect couldn't be simpler, whichever way you choose to contact us, delivery is FREE. We offer text message delivery notification confirming a date of delivery, a service giving you peace of mind, knowing that your order is on its way to you. There are 4 simple ways to place your order:

  Online

Online ordering is the quickest and most convenient way to place your order and simplest way to re order your prescription items on an ongoing basis.

Register here

Once you have registered with Clinidirect, visit our website and log in to your account with the log in details provided during your registration, these details will also be emailed to you as a reminder. When you are logged in, follow these simple steps to place your order.

Browse through the extensive product catalogue.

Browse products

You can choose to search by product type, brand, manufacturer, product or even prescription code. You will also be able to see which products are available to order as samples.

If you need help with finding the right product, give our customer care specialists a call, our customer care specialists will be happy to take you through the process. Your online account remembers your previous orders/deliveries and keeps a list of the products you have ordered previously, making it quick and easy to re-order your monthly supplies with the click of a button.

When you search and select products from your prescription and place them into your online basket, our complimentary items will be automatically added to your basket. You will have a choice to disable it, should you wish not to receive any additional complimentary items, such as wipes and disposable bags.

  Phone

Our experienced customer care specialists are available to help you with your prescription ordering and delivery requirements, but also able to provide you with expert advice and support if required. Our office hours are 8am-6pm Mon - Fri, 9am-12pm Sat processing you order over the phone is quick and simple so please call us on Freephone   0800 012 6779

  Email

To email your order directly to our customer care specialists, please complete the below form and we will do the rest!

New customer order form - New customer

Existing customer order form - Existing customer

  Post

If your GP prefers you to collect your prescription, simply place your order with us by following these steps:

  • Collect your prescription from your GP
  • Check your prescription to make you’re your medicines are separate from your appliance requirements
  • Check that the details are correct and then sign the reverse of the prescription
  • Send your prescription to: FREEPOST CLINIDIRECT (don’t worry this is all you need on your envelope – rest assured it will make its way to us)