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Terms and Conditions


Clinidirect (part of the Clinisupplies Group of Companies) is located at 100 Qualitas House, Elmgrove Road, Harrow, Middlesex, HA1 2RW, London, United Kingdom (company registration number 7957572) and is the owner of this website. All information contained in the website is provided by Clinidirect and its affiliates. Visitors to the website who access the contents and other information can do so subject to the terms and conditions set out below, the Privacy Policy and any other relevant terms and conditions, policies and notices applicable to the specific sections of this website. Visitors to the website are advised to read the Terms and Conditions completely before accessing the content of the site.

1. Legal Aspects

Clinidirect, with its office in London, owns and maintains the website. You may browse the content of the website and download material and information displayed strictly for non-commercial use only, provided that you agree to observe all the copyright, trademark and other proprietary notices.

2. Copyright

All content available on or through the Services and/or the Site is owned by Clinidirect and is protected by copyright, trademark, patent, and trade secret laws, other proprietary rights and also may have security components that protect digital information. Clinidirect grants the use of the content for personal or non-commercial purposes only. You may also print, download and store articles and other information for your own convenience, but you may not distribute, republish (except as permitted in this paragraph), sell, exploit, frame or scrape any of the content, for commercial gain. All images are either the property of, or used with permission obtained by Clinidirect. The use of these images by you, or anyone else authorised by you, is strictly prohibited unless specifically permitted by the Legal Aspects.

3. Information on the website

The Clinidirect website provides a wide range of health information and advice. You should not rely on this information as a substitute for, nor do they replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a healthcare professional without delay. Do not disregard, avoid or delay obtaining medical or health related advice from your healthcare professional because of something you may have read on this website. The use of any information provided on this website for any purpose is solely at your own risk.

Clinidirect may provide information, links and references to other third party websites for the convenience of its users in locating relevant information. These websites have not been validated by Clinidirect and are maintained by third parties, over which Clinidirect does not have any control. Accordingly, Clinidirect takes absolutely no responsibility for the content of third party websites in any way, including any service provided or information being advertised. Clinidirect will not assume liability for any damages or injury arising from the use of the content, for any purpose, from such websites. Users visiting these websites do so at their own risk.

4. Trademarks and logos

The trademarks and logos appearing on the services are the property of their respective owners, including, without limitation, Clinidirect. No right, license or interest to such trademarks is granted without the written permission of Clinidirect or such third party that may own the trademarks displayed on the website.

5. Links

This website may include links to other websites. Some of these websites may contain information that Clinidirect is not responsible for. When accessing such information, you acknowledge and agree that we are not responsible or liable for any content of these other sites.

6. Products

Clinidirect offers medical devices available on NHS prescription; You should always seek the advice of your local healthcare professional and carefully read the instructions prior to use.

7. Security

Clinidirect understands that transaction security is one of the most important concerns when ordering online. Information is highly encrypted using complex logarithm. Our in-house security measures also ensure that information you enter to register, make an order prescription are all kept fully secure.

8. Returns

We hope that you are happy with the products purchased from Clinidirect. Should you wish to return a product, we will be happy to exchange in accordance with our return policy.

Please click here to view the returns policy.

9. Medical Information

Please be aware that any patient information submitted will be viewed by our customer care team. Prior to using any products, it is important to read product packaging and instructions. If you are unsure about using a particular product, please make sure that you contact a healthcare professional for more information.

10. Information on this website

Clinidirect strives to ensure that all information that has been provided on the website about the company, services and products are accurate. Yet, as we endeavour to continually update the website, there may be times when the information contained maybe out-of-date. The general medical information provided on the website is not intended to be used as an alternative to specific and personalised advice.

11. Prescriptions

Clinidirect prescription services are available to customers who are 18 years old or over. By using the prescription services, you confirm that you are aged 18 or over and all the information provided is correct and accurate. Customers may order prescriptions on behalf of persons under the age of 18. Clinidirect will verify all relevant information on the prescription, using information that has been initially provided to us when the order was initially placed. If the information on the prescription does not match what has been stipulated, all efforts will be made to contact you to clarify the discrepancy. If Clinidirect is unable to reach you, we would not be able to dispense the prescription. In such instance, we reserve the right to return your prescription to the address provided.

By ordering a prescription item, you confirm you have a valid UK prescription.

In the case of NHS prescriptions, the user will be obliged to confirm the eligibility for free prescriptions by providing relevant certification at the point of submitting the prescription to Clinidirect. It is the user’s sole responsibility to provide accurate information at the time of ordering.

For all prescription orders placed on behalf of another individual, it is important for the person placing the order to inform the end-user:
  • Of any required documentation that must be supplied for orders to be dispatched. Products will not be dispatched until all documentation is received and approved by Clinidirect.
  • If the stated exemption status of the end-user proves to be incorrect once the prescription is received, Clinidirect will contact the end-user to request for either the required documentation or an outstanding payment before the orders can be dispatched.

Users are strongly advised to read the Terms and Conditions prior to engaging with the website. When a user engages the website for any purpose, it is implied that the user has confirmed accepting the Terms and Conditions at the time of use.

12. Data Privacy

Clinidirect upholds its duties and adheres to the requirements of applicable data protection law. For more information about how and why Clinidirect processes your personal data, please see our privacy notice