We pass on your prescription request to your GP. This is done on the same day as your request, Monday to Friday, between 9:00am and 5:00pm.
Once your GP approves a request, they will either send your prescription electronically or by post. When we receive your prescription and it's checked by our customer care team, we’ll start preparing your order.
On average, GP turnaround for prescription requests is within 48 hours.
However, sometimes this can take over a week.
Your GP may take longer than usual due to several reasons:
- They have sent the prescription to your old pharmacy
- They would like to speak to you before they issue the prescription
- They issued a paper prescription that hasn't arrived with us yet
- They may just be busy and haven’t had the chance to send over your prescription yet
In the meantime, we’d recommend contacting the surgery yourself in case they may wish to speak to you before issuing the prescription. This can sometimes speed up the process.